Shipping policy

At Quite Thread, we understand how exciting it is to receive your order. We work with Delhivery to ensure your order reaches you safely and efficiently.

Please read the following Shipping Policy to understand how your order is processed, shipped and delivered.

1. Order Processing & Dispatch

Once your order is successfully placed on our website, we begin processing it for dispatch.

Your order will be packed and handed over to Delhivery for shipment.

Once the shipment is picked up by Delhivery, you will receive shipping and tracking updates on your registered contact details.

Please note that the time required for delivery may vary depending on the destination, serviceability, shipment type and other operational factors.

2. Delivery Timeline

Delivery timelines are estimated and not guaranteed.

The expected delivery date depends on several factors, including:

  • Delivery pincode and location

  • Distance between our dispatch location and your delivery address

  • Delhivery serviceability in the destination area

  • Shipment weight and service type

  • Delhivery network capacity and operational conditions

  • Weather conditions, holidays and unforeseen events

  • Accuracy and completeness of the delivery address

  • Availability of the recipient at the time of delivery

Delhivery may provide an estimated delivery date based on the destination, serviceability and shipment type. The estimated delivery date may also be updated as the shipment moves through the delivery network.

Please consider the delivery date shown in your order or tracking information as an estimate rather than a guaranteed delivery date.

3. Order Tracking

Once your order has been shipped, you will receive tracking information that allows you to follow the movement of your package.

You can use the tracking information provided to check the latest shipment status and estimated delivery updates.

Common shipment statuses may include:

  • Picked Up – Your package has been collected by Delhivery.

  • Shipped – The shipment has entered the Delhivery network.

  • In Transit – Your package is moving between Delhivery facilities.

  • Reached Destination Hub – The shipment has reached a facility serving your delivery location.

  • Out for Delivery – The shipment is with the delivery executive for delivery.

  • Delivered – The shipment has been successfully delivered.

  • Delayed – The shipment is taking longer than the initial estimated delivery time.

4. Delivery Attempts

Please ensure that someone is available to receive your order at the delivery address.

If a delivery attempt is unsuccessful, the shipment may be marked as an NDR (Non-Delivery Report) by Delhivery.

Common reasons for an unsuccessful delivery attempt include:

  • Customer unavailable at the address

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer not responding to delivery calls

  • Restricted access to the delivery location

  • Other delivery or logistical issues

The number of delivery attempts may vary depending on the shipment, destination and circumstances of the failed delivery.

If an order remains undelivered after the applicable delivery attempts, it may be marked as Return to Origin (RTO) and sent back to us.

5. Please Keep Your Contact Details Correct

To avoid delivery delays, please make sure that the following information entered at checkout is accurate:

  • Full name

  • Complete delivery address

  • Correct PIN code

  • Active mobile number

  • Email address

An incorrect or incomplete address or unreachable phone number may result in delivery delays, failed delivery attempts or the shipment being returned to us.

6. Delayed Shipments

While we make every effort to ensure timely delivery, delays can occasionally occur due to circumstances outside our control.

These may include:

  • High shipment volumes

  • Delays within the delivery network

  • Weather conditions

  • Floods or other natural events

  • Roadblocks or transportation disruptions

  • Holidays

  • Remote or non-metro delivery locations

  • Operational issues at delivery facilities

  • Incorrect or incomplete customer information

  • Failed delivery attempts

  • Other unforeseen logistical circumstances

Delivery timelines may vary depending on the destination, serviceability and shipment characteristics. A shipment may also take longer than the initial estimated delivery date due to operational or logistical circumstances.

If your shipment appears to be delayed, please first check the latest tracking status. If you need further assistance, contact us at hello@quitethread.com and we will assist you in checking the shipment status with our shipping partner.

7. Incorrect Address

Please carefully review your shipping address before placing your order.

If you notice an error in your address after placing an order, contact us as soon as possible at:

Email: hello@quitethread.com
WhatsApp: Contact us through WhatsApp via our website.

Once the shipment has been dispatched, changes to the delivery address may not always be possible and will depend on Delhivery's process and the current shipment status.

8. Failed Delivery & RTO

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, unreachable contact details, refusal to accept the shipment, or other delivery-related reasons, Delhivery may initiate an RTO (Return to Origin).

Where available, a reattempt may be requested for eligible shipments; however, reattempts are subject to Delhivery's operational processes, serviceability and the specific circumstances of the shipment.

If your order is returned to us due to a customer-related delivery failure, any further shipping or re-dispatch arrangement will be handled according to Quite Thread's applicable order and exchange terms.

9. Damaged Shipment

We take care while packing every order.

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible at hello@quitethread.com.

For product-related damage or defects, please refer to our Exchange & Return Policy.

10. Shipping Partner

Quite Thread uses Delhivery as its shipping and delivery partner for fulfilling customer orders.

Delhivery is responsible for transportation and delivery of shipments after they are handed over by Quite Thread. The availability of delivery services may vary depending on the destination, serviceability, shipment characteristics and operational conditions.

The delivery route, facility handling the shipment and delivery personnel assigned to your order may vary based on the destination and operational requirements.

11. Delivery to Remote Locations

Orders placed for remote, non-metro or special delivery areas may require additional time depending on Delhivery's coverage and serviceability.

Delivery timelines for such locations may differ from those for metro and major city locations.

12. Customer Support

If you have any questions regarding your shipment, tracking, delivery delay or delivery issue, please contact us:

Quite Thread
Email: hello@quitethread.com
WhatsApp: Contact us through WhatsApp via our website.

Please keep your order number ready when contacting us so that we can assist you more quickly.

13. Policy Updates

Quite Thread reserves the right to modify, update or change this Shipping Policy at any time without prior notice.

Any changes will be published on this page and will apply to orders placed after the updated policy becomes effective.